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CrystalCommerce 2.0 - BUGS (PUBLIC)
Status Shipped
Created by Guest
Created on Jun 24, 2019

[NON-FIREFIGHTING] ***Multiple Clients*** Orders that won't void

**Client Name:**
Gametimecc
Kapowcomicsandgames

**Client Contact Information:**
Chris Cape
Angela: llcrayolall7@gmail.com

**Client Database URL:**
https://gametimecc-admin.crystalcommerce.com
https://kapowcomicsandgames-admin.crystalcommerce.com

**Describe reported issue:**
There are two orders for different clients that I'm trying to force-void, but it keeps giving me an error message.

**Steps to Reproduce:**
1. Go to the internalsupport force-void tool: https://internalsupport.crystalcommerce.com/jobs/orders_search
2. enter gametimecc as the client database name
3. enter 2576073 for the order number
4. leave the "with quantity adjustment" box uncheck, and click the "Void" button

Result: it will give an error message that says "Couldn't update orders, please try again."


**Describe desired results:**
For the orders to move to void status successfully without adjusting quantity.

** Additional Information:**
Kapowcomicsandgames order id is: 903427
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